Payment & Cancellation Terms & Conditions
Once your order is placed and you have received your order confirmation from us. You have to agree to our payment terms.
Non-Refundable Deposit
We require a 25% Non-Refundable deposit.
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Once the order is confirmed, we require a 25% deposit from your total payment to secure your booking - This should be made once the order is approved.
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Full payment should be made one week before the agreed cake due date - The customer can make payment in full upon placing the order, meaning a deposit is not needed. However, a 25% cancellation fee will be taken from the total payment before refunding the customer if the order is cancelled.
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Your 25% deposit is non-refundable - If a deposit is not placed, your order will not be completed, and the customer order will be deemed cancelled. As despot is a binding contract - The deposit guarantees the order will be completed.
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If you book your order with less than one week's notice, we will require full payment upon order confirmation.
Payment
Payment for orders needs to be made to Sophia before the delivery of goods. Once an order is placed, we will forward payment details.
Securing Your Order
A payment or deposit must be made in 7 days to secure and confirm your Order. On occasions, we can extend this period; if you so wish to have a longer deposit deadline, please let us know.
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Unfortunately, if we do not receive a deposit/payment or request for an extended payment period, your Order will be Cancelled, as we can not secure or hold your Order date, and your Order date will be released to another customer.
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We advise you to contact Desire Cakes if you can not make a payment in this period to avoid disappointment, as during busy seasons, we will have to Cancel your Order to release your Order date if we have not received a form of payment.
Cancellations
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We are sorry to hear you would like to cancel your order, but we understand that sometimes your circumstances change entirely. Yes, you can cancel your order; unfortunately, your 25% deposit will not be refunded. If you paid the full total of your order up front, a 25% deposit will be taken out of your total before being refunded.
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Less Than One Weeks Notice Cancellation
Unfortunately, if you cancel your Cake order with less than One Weeks Notice your full payment will not be refunded.
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Acceptance: Your order becomes a binding contract when we send you an email confirming your order. We reserve the right to refuse or cancel an order for any reason. If we cancel your Order we will issue a full refund. By placing Order you agree to terms and conditions, and we have the right to cancel your Order under any circumstances.
For further info, please see the Q&A section.
